Hosting Terms of Service

Theqah Managed WordPress Hosting provides:

• Optimized WordPress hosting infrastructure
• Automatic SSL certificate provisioning via Let's Encrypt
• PHP 8.2 with optimized FPM pools per site
• MariaDB database per site with isolated credentials
• Daily automated backups
• Resource isolation between hosted sites

You agree NOT to use Theqah Managed Hosting for:

• Hosting illegal content or activities
• Running cryptocurrency mining, torrent trackers, or proxy services
• Hosting phishing sites or malware distribution
• Sending spam or unsolicited bulk email
• Hosting adult content, gambling, or pirated material
• Any activity that violates applicable laws
• Running non-WordPress applications or using hosting as a general-purpose server

Violation of this AUP may result in immediate suspension or termination without refund.

Theqah Managed Hosting is designed for typical WordPress sites. Fair usage limits apply:

Sites consistently exceeding these limits may be asked to upgrade or optimize. We will notify you before taking any action.

The following technical limitations apply to all hosted sites:

• No SSH or root access (managed environment)
• No custom server configurations outside WordPress
• No installation of non-WordPress applications
• PHP version is standardized (currently 8.2)
• Outbound connections may be rate-limited
• Cron jobs limited to WordPress scheduled tasks

5. Responsibility Boundaries

6. Data & Backups

• Daily automated backups are retained per your plan (14 days Freelancer, 30 days Agency)
• You can request a restore through your dashboard
• You are responsible for maintaining independent backups of critical data
• Data deletion requests will be processed within 30 days

7. Uptime & Service Level

We target 99.9% uptime for our hosting infrastructure. This excludes:

• Scheduled maintenance (announced 24 hours in advance)
• Issues caused by your WordPress installation or plugins
• Force majeure events
• DNS propagation delays

We do not offer service credits at this time. For mission-critical sites requiring an SLA with credits, please contact us for Corporate plans.

8. Suspension & Termination

We may suspend or terminate your hosted sites:

• Immediately for AUP violations
• After 7 days for payment failures
• For excessive resource usage affecting other customers
• Upon your request via support ticket

After subscription cancellation, your data will be retained for 30 days before permanent deletion.

9. Site Migration

If you wish to migrate away from Theqah Managed Hosting, you can download a full backup of your site through the dashboard. We can provide migration assistance for Agency plan customers upon request.

10. Changes to These Terms

We may update these Hosting Terms from time to time. Material changes will be communicated via email 30 days before taking effect. Continued use of hosting services after changes take effect constitutes acceptance.

11. Contact

For hosting-related inquiries:

Email: hosting@theqah.com